For each case, the device, once it enters our Certified Laboratory , will be assigned a UTN engineer with international training (not a technician or a simple one), which in a maximum of 3 working days (or less than 24hs for express mode) will prepare a report that will contain the cost and feasibility.
We have online monitoring of the case , in which you can see the whole process (see budget, assigned engineer, photos of your disk, etc.) from our website.
About the Diagnosis:
The diagnosis is not free for: Special Services (express, emergency, etc.), formatted disks, deleted files or devices that present previous manipulation.
The express diagnosis (is in a maximum of 24 hours) and has a cost of $ 700.
If it presents previous manipulation the diagnosis has a cost of $ 700.
Diagnostics (as in recovery) in devices with monolithic memories: SD, MicroSD, CompactFlash, Pendrives, Tablets, Ipad, cell phones, etc. is usually destructive (by degree of integration).
Note that devices usually withstand only one diagnosis .
Discs coming from other laboratories are NOT RECEIVED (the probability of success is practically nil).
About Delivery Times:
For Normal Mode these are estimated and may vary.
For Express Mode, they are usually up to 3 days, after obtaining the spare parts (if necessary).
The Emergency Service is in a maximum of 24 working hours. It has a cost of 30% more than the list and must pay 50% of it in advance (non-refundable).
The Emergency Service Outside Hours (night, holidays and weekends). It is identical to the emergency service in working days, but it must be paid 30% more than the Emergency Service.
About Data Recovery Prices:
Pay professional fees only if more than 95% of the requested information is recovered (does not apply to special services, formatted disks, deleted files) and does not include spare parts and / or twin disks (if needed).
The amount of information you want to retrieve or contain the device does not influence the price (up to 1TB).
Prices according to the capacity (or size) of the disc: Prices of the Price List for Hard Drives are up to 1TB.
- Price up to 2TB = List Price + 15%
- Price up to 3TB = List Price + 25%
- Price up to 4TB = List Price + 40%
- Price up to 6TB = List Price + 60%
Does not include spare parts and / or donor discs (if necessary).
It does not include the storage media on which you wish to take the information. Both the device to be recovered, as well as spare parts and / or donor discs (if necessary) in most cases are rendered useless.
For media overwriting or logical damage , ie formatted media, files deleted (or affected by viruses), deleted partitions (missing or not visible), etc. It is paid 100% in advance by the " Scan Service ", and is independent of the results obtained.
If you present prior handling the cost of the recovery will be the maximum cost of our price list.
VAT not included.
It is a Price Range , since the recovery also depends on:
Manufacturer and Model: Some are no longer manufactured or are very rare. This increases its complexity not only in obtaining spare parts, but also the information that is counted worldwide.
Architecture: If natively encrypted (eg some Western Digital external disks), or port type: SATA, USB (native), IDE, etc.
Capacity: in some cases the capacity and transfer rate with which the data can be retrieved. There are times that just save 10MB worked weeks.
Complexity of the fault: for the same type of failure, for example, firmware, the complexities and times of solution are very different.
Number of plates / heads: It is not the same complexity to have a disc of 1TB that has a single plate and two heads with three plates and 6 heads readers.
File System: FAT32 (Windows 98), NTF (Windows 7, 8 and 10), EXT2 / 3/4 (Linux), HTFS (MAC), etc.
Operating system: The hours of engineering depends on it, since it is not the same Operating System that owns a DVR as a Windows 7.
Modality: if you want in Normal, Express or Urgent mode (you work up to three shifts per day in the same case).
Quantity of information to be recovered: Sometimes the amount of information to be recovered is proportional to the number of engineering hours.
Types of Files to Recover and Quantity: Sometimes the number of engineering hours depends on the number of file types that are requested to be recovered or the type of file to rebuild.
Confidentiality agreements: If you have to sign and certify confidentiality agreements, after the recovery you proceed to perform a secure deletion of data from any trace that may exist on our servers.
Presentation: it is not the same thing that they bring the hard disk in the hand, that they bring us for example a model of Notebook, in which to remove the disk it is necessary to disarm the whole notebook. In this case although the diagnosis of the disc can be free, it is charged the arming and disassembling of the Notebook (to extract the disc).