Authorization for Services
By sending us data, equipment or materials, you expressly agree to authorize full evaluation of these items, including authorization to transport, receive, and perform evaluation, diagnostic research, repair and recovery services to extract the data contained within. You agree and authorize DBA Platinum Data Recovery to recover the data in question using any means and resources necessary.
Rights & Responsibilities
1. You confirm and agree that you are the owner, legal custodian or duly authorized agent of the owner of the data or property submitted to us. You understand that in cases where it is possible, we can return original drives or equipment upon your specific request. However, you understand that this is not possible in every situation or with every piece of equipment, and you agree to release us from any liability in this regard.
2. Hard drives, flash drives, or other materials and equipment that are left in an uncommunicative, abandoned, unclaimed and/or unresolved pending state with DBA Platinum Data Recovery services may be subjected to removal, recycling or disposal after 60 days without notification. You agree that we are not responsible for any such property or data thereafter.
3. For successful recoveries, the recovered data and original drive will be kept for a minimum 7 days to ensure that you receive the recovered information. After 7 days, the original drive will be recycled and recovered data will be erased from our servers. If you would like the original drive to be returned to you, you must inform Platinum Data Recovery on the same day you give permission for the engineers to begin attempting the recovery process.
Limits of Liability
1. Damage and Other Claims
You expressly agree to hold DBA Platinum Data Recovery harmless from any claims related to the mechanical condition of equipment or devices supplied to us, and for claims regarding the state of any data or information stored on such drives or equipment. You further agree that we cannot be held liable for any loss of use claims or damages, including loss of revenue, loss of use and loss of service, and any and all consequential, special, incidental and contingent damages. This clause shall survive indefinitely after the date of service.
2. Contract Price Liability Restriction
Liability related to services or information provided by DBA Platinum Data Recovery is limited to the contract price of said items. The remedy shall be limited to supplemental data recovery services, or full or partial refund at DBA Platinum Data Recovery’s sole option.