Raminfotech Data Recovery

Terms & Conditions

These terms apply when you use our website or submit storage devices, equipment or data for evaluation, diagnosis, repair or data recovery services.

01
Service Authorization

Authorization for Services

By sending us data, equipment or materials, you authorize Raminfotech Data Recovery to receive, inspect, evaluate and perform diagnostic, repair and recovery procedures that may be required to attempt extraction of the requested data.

You also authorize us to use the tools, technical methods and resources reasonably required for evaluation and recovery, subject to the approved service scope.

02
Ownership

Rights & Responsibilities

Ownership & Authority

You confirm that you are the owner, lawful custodian or authorised agent of the owner of the storage device, equipment and data submitted to us.

Original Device Return

Where practical, original drives or equipment may be returned when requested. In some recovery situations this may not be possible because of the condition of the device or the procedures required during service.

Unclaimed Equipment

Storage devices or equipment left in an unclaimed, abandoned, unresolved or non-communicative state may be subject to recycling or disposal after 60 days.

Recovered Data Retention

For successful recoveries, recovered data may be retained for a limited period to help ensure successful handover. The current page states a minimum period of 7 days before recovered data may be removed from our systems.

03
Risk & Liability

Limits of Liability

Damage and Other Claims

You acknowledge that storage devices submitted for data recovery may already be damaged or in a failing condition. Raminfotech Data Recovery is not responsible for pre-existing mechanical, electronic or data damage.

To the extent permitted by applicable law, we are not liable for loss of use, loss of revenue, loss of service or indirect, incidental, special or consequential losses arising from the submitted equipment or recovery attempt.

Contract Price Liability Restriction

Liability related to services or information supplied by Raminfotech Data Recovery is limited to the contract price for the relevant service. Any available remedy is limited to additional recovery work or a full or partial refund, at our discretion and subject to the circumstances of the service.

04
Customer Communication

Approvals, Updates & Service Decisions

  • Keep your job or order reference available when contacting our team.
  • Provide accurate information about the device and the required data.
  • Recovery work proceeds according to the service approval provided for the job.
  • Any special urgency, delivery or verification requirement should be communicated in advance.
05
Data Handling

Privacy & Confidentiality

Customer data is handled as part of the recovery process and access is limited to what is reasonably required for diagnosis, recovery, verification and delivery.

For more information about website and service-related data handling, please refer to our Privacy Policy.

Important Notice

These terms are presented in a clearer website format based on the terms already contained in this page. If a specific job requires additional written approval, quotation or service conditions, those job-specific terms may also apply.